All systems operational · 24/7 NOC monitoring
MANAGED IT SERVICES

Managed IT services that prevent problems before you feel them.

We become your IT department. Flat monthly pricing, unlimited remote support, 24/7 monitoring with RMM, and a dedicated account manager who knows your business inside-out.

  • Unlimited remote & on-site support
  • 24/7 RMM monitoring
  • Server, network & email management
  • Patch management & updates
  • Cybersecurity & endpoint protection
  • Dedicated IT account manager
Overview

Is your technology helping you grow, or holding you back?

Every hour of downtime costs a small business an average of $8,000. Slow networks, failed backups, security scares, and the vendor finger-pointing that follows—it adds up. IT2and2 replaces all of that with one proactive partner: we monitor, maintain, and improve your environment continuously, so your people can focus on their work.

What’s included

What’s included in every managed IT plan.

No tiered plans with gotchas. One plan, one flat fee, everything you need to run modern business technology.

Professional IT help desk

Certified technicians answering in 15 minutes. Unlimited tickets. Phone, email, chat. We resolve most issues on the first contact.

24/7 network monitoring (RMM)

Advanced Remote Monitoring & Management tools watch your endpoints and servers around the clock. Most problems are fixed before you notice them.

Proactive maintenance

Automated patching for Windows, macOS, and third-party apps. Routine health checks. Scheduled reboots. Your systems stay current, safe, and fast.

Server, network & email management

Active Directory, Exchange / Microsoft 365, firewalls, switches, Wi-Fi, VPN—we manage the stack end-to-end.

Cybersecurity baseline

EDR, MFA, email filtering, DNS filtering, and user awareness training included in every plan. Optional SOC monitoring for regulated industries.

Dedicated account manager

A single point of contact who knows your environment, plans your roadmap, and joins quarterly business reviews with actual data.

Frequently asked

Questions worth asking up front.

The questions most Miami businesses ask before signing on. Don’t see yours? Send it over.

How much do managed IT services cost in Miami?
Our pricing is tailored to each client based on the number of users, devices, and the scope of services required—including whether you need compliance support for regulated industries. Pricing is all-inclusive: no per-ticket fees, no overtime surprises. Contact us for a custom quote after your free IT assessment.
What’s the response time if something breaks?
Our SLA guarantees a 15-minute response for critical issues (systems down, security incidents) and under 1 hour for standard requests. Most tickets are resolved on the first contact.
Do you support Mac and Windows?
Yes—our help desk is fully cross-platform. We also support Linux servers, iOS / Android mobile devices, and most common SaaS applications.
Do I keep my documentation if we part ways?
Always. Everything we document about your environment—network maps, passwords, runbooks, vendor contacts—is yours. If you ever leave us, we hand over a complete package so your next IT partner isn’t starting from zero.
Can you work with our existing IT person?
Yes. Many of our clients have an internal IT lead who handles strategy and user-facing work, while we provide the after-hours monitoring, Tier-2/Tier-3 escalation, and project delivery capacity.
Other services

Everything else we do, under one roof.

Let’s talk

Your IT should be boring. We make it so.

Book a free 30-minute call. We’ll listen to what isn’t working, diagnose the real issues, and send you a one-page action plan—no pitch, no obligation.

Chat with us on WhatsApp