IT2and2 deploys 3CX VoIP systems for Miami businesses—crystal-clear calls, mobile apps for every user, IVR menus, call queues, SMS, and WhatsApp Business integration. All configured, supported, and optimized by a certified team.
You’ve upgraded every other system in your business. But your phones—those still drop calls, can’t follow you out of the office, and cost a fortune every month? It’s time. We specialize in 3CX, the enterprise-grade VoIP platform, and the complex SIP and carrier issues most providers won’t touch. From number porting to IVR tree design, we handle the whole migration and train your team before we hand it over.
Features that used to belong to Fortune 500 call centers—now running on your team’s existing laptops and phones.
Answer from your desk phone, your laptop, or your cell. Transfer seamlessly between devices mid-call. Your extension follows you.
Greet callers professionally. Route by department, time of day, or language. Build and edit menus yourself in minutes—no vendor ticket required.
Reply to customer WhatsApp and SMS messages from the same console your team uses for calls. Assign to agents, track response times, keep history.
Automatic call distribution, skills-based routing, hold music, callback queues, live supervisor dashboards with barge / whisper / monitor.
Know exactly who called when, how long they waited, and whether they were helped. Exportable reports for any period.
Host HD video meetings with screen share, recording, and in-meeting chat. Invite external participants with a single link.
The questions most Miami businesses ask before signing on. Don’t see yours? Send it over.
Proactive monitoring, patching, help desk and strategic IT planning on a flat monthly fee.
Learn more →Structured cabling, UniFi deployments, VLANs and secure office networks.
Learn more →Custom web apps, integrations and automations from a certified engineering team.
Learn more →Azure, Microsoft 365 and hybrid environments—migrated, hardened, optimized.
Learn more →Book a free 30-minute call. We’ll listen to what isn’t working, diagnose the real issues, and send you a one-page action plan—no pitch, no obligation.